Moving can be stressful enough without worrying about whether the company you hire will show up on time, handle your belongings with care, or even exist when the job is done. Unfortunately, the moving industry has its share of fly by night operations that take advantage of customers. I’ve learned that spotting the difference between professional movers and unreliable companies can save you a lot of headaches. Here are 10 clear signs to help you choose a moving company you can trust.

1. Proper Licensing and Insurance

A reliable moving company will have all the necessary licenses and insurance to operate legally. In the U.S., interstate movers must be registered with the Federal Motor Carrier Safety Administration (FMCSA) and have a valid USDOT number. Local movers should have state or city licenses.

Ask for proof of insurance and licensing before you agree to anything. Fly by night movers often skip this step or provide fake documents. A legitimate company will be transparent and happy to share this information.

2. Physical Address and Contact Information

Professional movers have a physical office you can visit or verify. They provide a real street address, not just a P.O. box or a mobile phone number. When I checked out moving companies, I always looked for a verifiable location and multiple ways to contact them, such as a landline and email.

If a company only gives you a cell phone number or refuses to provide an address, that’s a red flag. Fly by night operations often disappear after taking your deposit.

3. Clear and Detailed Written Estimates

A trustworthy moving company provides a written estimate that clearly outlines all costs. This includes packing, loading, transportation, unloading, and any additional fees. The estimate should be based on an in-home or virtual survey of your belongings, not just a phone call.

Beware of companies that give vague or unusually low quotes. These often lead to surprise charges later. I once heard from a friend who was hit with double the original quote because the company claimed her belongings weighed more than estimated.

4. Positive Reviews and References

Checking reviews on trusted platforms like the Better Business Bureau, Google, or Yelp can reveal a lot. Professional movers usually have consistent positive feedback and respond to complaints professionally. AAA Moving Co Google Reviews

Ask the company for references. A fly by night mover will avoid giving you contacts or will provide fake ones. I recommend calling past customers to hear about their experience firsthand.

5. Professional Appearance and Equipment

When the moving crew arrives, they should look professional and use well-maintained equipment. This includes clean uniforms, branded trucks, and proper moving tools like dollies, blankets, and straps.

I once saw a moving crew arrive in an unmarked van with no uniforms. They seemed disorganized and careless with my neighbor’s furniture. That’s a classic sign of an unreliable company.

6. Transparent Payment Terms

Reliable companies explain payment terms upfront. They usually require a deposit and the balance upon delivery. They accept secure payment methods like credit cards or checks.

Avoid movers who demand full payment in cash before the move or pressure you to pay extra fees on the spot. This is a common tactic used by fly by night operators to disappear with your money.

7. Written Contract with Terms and Conditions

A professional moving company provides a detailed contract that covers the scope of work, payment terms, liability, and cancellation policies. This protects both parties and sets clear expectations.

If a company refuses to give you a contract or only offers a verbal agreement, consider it a warning sign. I always make sure to read every line before signing anything.

8. Experience and Specialization

Look for movers who have been in business for several years and specialize in the type of move you need. For example, some companies focus on residential moves, while others handle commercial or long-distance relocations.

Fly by night companies often pop up overnight and disappear quickly. Their lack of experience can lead to damaged goods or missed deadlines.

9. Clear Communication and Professionalism

From your first inquiry to the final delivery, professional movers communicate clearly and promptly. They answer your questions, provide updates, and handle issues calmly.

If a company is hard to reach, gives vague answers, or seems unprofessional, it’s better to look elsewhere. Good communication is a sign of respect and reliability.

10. Proper Handling and Care of Your Belongings

Finally, watch how the movers handle your items. Professional movers use proper packing materials and techniques to protect your belongings. They label boxes clearly and load the truck carefully to avoid damage.

I’ve heard horror stories where fly by night movers tossed boxes around or left items behind. Trustworthy companies treat your possessions as if they were their own.

Choosing the right moving company takes some research, but it’s worth the effort. By looking for these 10 signs, you can avoid scams and ensure a smooth, stress-free move. Remember, professional movers want to build a good reputation and will do everything to earn your trust.